Microsoft shakes up field sales, support groups with start of FY21
Microsoft'southward 2022 financial year (FY21) began on July 1, and with information technology the company is shifting the structure of its "Customer Success" unit. Co-ordinate to a report past ZDNet's Mary Jo Foley, Microsoft is looking to "improve customer utilise and engagement" of its services past clarifying support roles and tailoring support plans.
Other changes are afoot likewise, including renaming diverse titles and roles. From ZDNet:
As information technology has been doing with a lot of its products and services lately, Microsoft as well volition be changing a number of its employees titles and roles as part of the latest sales moves. Technical Business relationship Managers (TAMs) are beingness renamed "CSAMs," or "Customer Success Account Managers," and will report into the Customer Success Unit. Premier Field Engineers volition now be known as "Customer Engineers."
Beyond these shifts, Foley reports that Microsoft has created a new "Microsoft Consulting" group. Microsoft declined to comment on details of this unit of measurement, but, equally ZDNet points out, Microsoft already does plenty of consulting piece of work.
This reorganization is the latest in what is an annual trend for Microsoft at the get-go of new fiscal years. Some of these shakeups have been larger than others. Most notably, Microsoft announced plans in 2022 to cut eighteen,000 jobs over the course of the following year. Nearly of those job losses were attributed to Microsoft'due south acquisition of Nokia'due south Devices and Services devision.
Much smaller rounds of layoffs occurred in subsequent years around the start of each fiscal yr. Notably, Foley says that she hasn't heard of any plans for big layoffs this year, though smaller rounds could occur "due to the usual churn."
New build!
New Windows 11 preview build brings improved taskbar for affect users
It'south time for another Windows eleven preview build, and this calendar week is some other big one. Today's build is 22563 and features even more taskbar improvements, this fourth dimension for tablet users. Microsoft is introducing a new auto-hide Taskbar interface that'south similar to the touch-kickoff taskbar that was first introduced on Windows 10X and the Surface Neo.
Source: https://www.windowscentral.com/microsoft-shakes-field-sales-support-groups-start-fy21
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